IBM assessed the warranty management performance of 304 surveyed
electronics companies in North America, South America, Europe, Asia Pacific,
the Middle East and Africa.
One can
observe that, the survey evaluated the potential impact of
new warranty management practices across four key areas: reduced operational
costs, improved brand integrity and customer experience, identification of new
revenue streams and competitive differentiation.
The study uncovered three key competencies common among companies with
highly effective warranty management:
1. Standardized processes and improved communication across organizations to reduce cost and improve insight.
2. Increased traceability back from warranty management
into manufacturing and the supply chain.
3. Broadened interactions and information sharing across the
ecosystem, including support for customers, service providers and the original
equipment manufacturer (OEM).
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