IBM assessed the warranty management performance of 304 surveyed electronics companies

IBM assessed the warranty management performance of 304 surveyed electronics companies in North America, South America, Europe, Asia Pacific, the Middle East and Africa.

One can observe that, the survey evaluated the potential impact of new warranty management practices across four key areas: reduced operational costs, improved brand integrity and customer experience, identification of new revenue streams and competitive differentiation.

The study uncovered three key competencies common among companies with highly effective warranty management:

1.     Standardized processes and improved communication across organizations to reduce cost and improve insight.

2.     Increased traceability back from warranty management into manufacturing and the supply chain.

3.     Broadened interactions and information sharing across the ecosystem, including support for customers, service providers and the original equipment manufacturer (OEM).