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IBM recommends that electronics companies start improving their warranty management systems


Based on the new IBM Institute for Business Value (IBV) study findings, IBM recommends that electronics companies start improving their warranty management systems by taking the following steps:
  • Simplify and standardize warranty processes across products, divisions and repair teams
  • Increase process automation
  • Communicate warranty and service information to business functions
  • Use technology and big data to improve accrual management
  • Use advanced analytics for fraud detection
Access the full IBV study findings here.



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